In today's tight job market, there's a lot of talk about how a job seeker can set himself apart from all the others looking for work. It occurred to me that there are people who are setting themselves apart every day on the job, like the waitress who brings another drink before the first one's gone. Or the salesperson who takes the time to listen to what you need and then helps you find it.
A pleasant demeanor goes a long way. When I complimented a woman who works behind the counter at the local post office, she gestured behind her and said, "You don't see what happens behind that wall." This worker, who has given outstanding customer service every time I've seen her, only allows herself to be unpleasant when she's working behind the wall and out of customers' view (and earshot, I assume.) When she's behind the counter, she is professional and courteous. I'm kind of curious to know what goes on behind the wall, though.
No comments:
Post a Comment